Last updated: 16th October 2025
This Privacy Policy explains how Your Clinic Voice collects, uses, and protects personal information when you visit https://yourclinicvoice.co.uk or communicate with us.
1. Who We Are
Your Clinic Voice is a UK-based marketing service that helps physical therapy clinics build authentic online content.
Our registered website address is https://yourclinicvoice.co.uk.
For any privacy-related queries, contact us at:
hello@yourclinicvoice.co.uk
2. The Data We Collect
We collect the following types of information:
- Information you provide: when you fill in forms, request a Voice Audit, or contact us directly (e.g. name, email, clinic details, message content).
- Usage data: automatically collected through cookies and analytics tools (e.g. IP address, device type, browser, pages visited).
- Marketing data: preferences and engagement information if you sign up for updates or downloads.
We do not collect sensitive personal data (such as health, ethnicity, or financial details).
3. How We Use Your Data
We use your information to:
- Respond to enquiries and deliver requested services (e.g. Voice Audit reports).
- Manage client relationships and service delivery.
- Send occasional updates or marketing emails (only if you’ve opted in).
- Improve our website and user experience.
Our legal bases for processing include legitimate interest (business operations), contract, and consent (for marketing communications).
4. Sharing Your Data
We only share information with trusted third parties essential for running our business, including:
- WordPress & Jetpack – site hosting and performance.
- Google Analytics – anonymous website usage tracking.
- Email provider – to manage communications.
We do not sell, rent, or trade personal data.
5. Data Storage and Retention
Your data is securely stored on servers within the UK or EEA.
We retain data only as long as necessary for the purposes collected:
- General enquiries – up to 12 months.
- Client project records – up to 6 years (for legal and tax reasons).
6. Your Rights
Under UK GDPR, you have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent at any time.
- Object to or restrict certain processing activities.
- Lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.
To exercise these rights, contact hello@yourclinicvoice.co.uk.
7. Security
We use SSL encryption, password protection, and limited access controls to help keep your information safe.
No online system is 100% secure, but we take reasonable precautions to protect your data.
8. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last updated” date.
9. Contact
For all privacy-related enquiries:
Email: hello@yourclinicvoice.co.uk
Website: https://yourclinicvoice.co.uk